365 Day Guarantee

Safe Shopping

What happens after you place your order & free shipping?

First of all, we review the items purchased and where we are shipping them. All orders in the continental USA are shipped: Free Shipping. We charge for shipping to Hawaii and Alaska. You may receive two or even three packages, with our free shipping in the USA. Most urns ship from our location in California, but sometimes we ship from other locations in the USA to you.

Please do not forget that duty is a required fee to customs bureau or departments in your country. We have no control over what is charged for duty and expect our clients to know what to expect. If your order is being shipped to Australia or the UK we may request 45.00 to 95.00USD shipping fees for an adult sized urn. Jewelry keepsakes can be anywhere from 15.00 to 25.00USD. If we are shipping from more than one location in the USA, we often have these items shipped to us for export from the USA. You will be contacted and fully aware of how your package will ship, so you can gage the time in which you will receive it. There is no free shipping eirther to or back outside the continental USA.

For all orders our staff reviews the requests and immediately sends the order to its' proper destination. If you have purchased an urn or name plate that requires engraving, then it is engraved here at our location the same day and shipped that day as well, if your order is received before 2:00PST. We very often call you as soon as the order arrives if we have a question about the engraving. Any urn or plate that is engraving is not returnable as it has been engraved.

Also, many customers are concerned with number of lines and characters for engraving. Since we do our own engraving, we can accommodate most requirements and have even engraved poems or verses on the back of our brass urns, with a name dates and sentiment on the front.

You can contact us 7 days a week by Live Chat, Telephone or Email and get someone to help with the order, or to explain urn sizes, plate requirements and expedited shipping fees. For clients in the California, they can expect their order in many cases, the next day. But, since we are in California we do charge sales tax at 7.75%, as required by CA law. We have found that this may not seem so important to a client when they need the urn tomorrow, and can avoid an overnight shipping fee.

Our staff takes great care to be sure each order is inspected and packed well, as this is where we have passed your order into the hands of the USPS or UPS for your delivery. Tracking is available upon request, we do not automatically send a tracking number, due to the number of packages shipped per day.

Safe Shopping

For safe and secure shopping, our site is checked daily for it's security. If you have questions about safe shopping, contact us at 800-757-3488. Your purchases of cremation urns and keepsakes are billed by United Priority, our parent company, through our 100% secure dedicated server. Authorized by Authorize.Net, shopping cart supported by OSCommerce, and Secure SSL by Comodo.

In The Light Urns is accredited with the Better Business Bureau and have an A+ rating.
Click the link below for more information about our company.



VISA, Mastercard, and Discover cards are accepted for your Cremation Urn or Keepsake purchase.
Questions, please call: 800-757-3488 or outside the USA call: 001-559-561-1031.

Customers will receive an e-mail from the company after the transaction is complete for confirmation purposes. If you do not receive an email, please contact us.

Phone/Email/Mail Order/International Orders

Place your phone order by calling 800-757-3488 or outside the USA 001-559-561-1031. You may also email your order to:sale@inthelighturns.com International orders will requested to pay international shipping fees. IWe will contact you and indicate the fees required. For mail order, always include your phone number and write or print your order form and mail your check or money order to:

In the Light Urns
40838 Sierra Drive
Three Rivers, CA 93271 

365 Day Guarantee ~ Return Policy

In The Light Urns has a 365 DAY 100% SATISFACTION GUARANTEE upon receipt of the originally shipped urns and keepsakes. Defective merchandise replacements will be made upon receipt of the originally shipped goods. Products damaged by the client will not be refunded. All refunds are made for the purchase price only, a 15% restocking or $10.00, whichever is greater will be deducted from the refund total. Engraved and custom urns cannot be returned.

Customer Satisfaction can be assured through good communication. Please call or email us at: sale@inthelighturns.com if you have any thoughts or questions regarding any item. 

Easy Pay: Lay-a-way your own purchse

Easy Pay offers an easy payment plan for urns, keepsakes or any other purchases totaling over $200.00. Call our toll free number: 800-757-3488 to order, then make arrangements for a pyaments schedult that suits your needs. Upon the final payment your purchase will be shipped to you. This can be helpful to anyone who has their loved one's cremains in their home and have not been able to make their urn purchase. For complete details call 800-757-3488.

Privacy Policy

Customer information is used for internal purposes only, is not shared or sold. Customers will receive an e-mail from the company after the transaction is complete to confirm the purchase. Customers may receive other e-mails from the company, but only about their order and that is all.

Copyright Policy

Please keep in mind, the site and it's contents shown here is copyrighted and is shown for display purposes only. No part can be reproduced, copied or used in any way without the express written consent of United Priority Distributors/In The Light Urns.