Free Shipping & Safe Shopping
What happens after you place your order & Free Shipping?
All orders in the continental USA are shipped: FREE SHIPPING by UPS GROUND UPS or by the USPS. NEXT DAY AIR SAVER, 2 DAY AIR and 3 DAY AIR shipping is available at the check-out. You may receive two or even three packages, with our free shipping in the USA. Most urns ship from our location in California, but sometimes we ship from other locations within the USA.
Your order ships within 48 business hours for free shipping requests. Your order ships the next business day for Next Day Air, 2 and 3 Day Air shipments, unless it is ordered before noon PST, then we will ship same day. Here is an example; you have purchased 2 day air, the order ships the same or next day depending on the time the order was received PST. Then, do not count that shipping day and figure the delivery day in 2 business days, but do not include week-end days. To further explain the example, a purchase made on Tuesday before noon PST, will deliver that Thursday. A purchase made on Thursday before Noon PST, will delivery that Monday. We follow UPS delivery shipping guide lines. If you have any questions about your delivery day, please call.
Engraving & Shipping Times
If you have purchased an urn or name plate that requires engraving, then it will be engraved here at our location in CA, and ship the same day, if the order is made before12:00 PST, or next day. Often, we call customers as soon as the order arrives if we have a question about their engraving request. Also, many customers are concerned with number of lines and characters we can engrave. Since we do all our own engraving, we can accommodate most requirements and have even engraved poems or verses on the back of our brass, wood and granite urns, with a name, dates and the sentiments on the front.
You can contact us 7 days a week by Live CHAT, Telephone or Email and get someone to help with the order, or to explain urn sizes, plate requirements and expedited shipping fees. For clients in the California, they can expect their order in many cases, the next day. But, since we are in California we do charge sales tax at 8%, as required by CA state law.
Our staff takes great care to be sure each order is inspected and packed well, as we have pass your order into the hands of the USPS or UPS for delivery. Tracking is sent to the email address on the order.
For safe and secure shopping, our site is checked daily for its security. Norton SECURED By Symantec is at the top of this page. Click on the link to show that we have passed the Norton requirements as a safe and secure website, each moment of every day. Our website is scanned by Norton every day for Malware and other harmful elements. On your check-out you will see the browser bar, turn green to show we are safe and secure while taking your purchase, another Norton safety feature. And finally our SSL is with Comodo Secure Site, to support a secure connection to Authorize.net, our gateway. If you have questions about safe shopping, contact us at 559-561-1031. Your purchase of urns and keepsakes through our 100% secure dedicated server will be billed on your bank or credit card statement as coming from: In The Light Urns.
Information You have provided to us through urn engraving requests and images
Our website takes images and creates videos from real orders placed with us, if you do not want us to use these or if you see that a video has already been created from another order, most likely your urn will not be used for this reason. We have had many positive comments from customers they like the video, enjoy seeing their loved one's urn and can go to it from time to time. However, we may change it, so safe to your computer, as we will not archive videos, thank you.
Customer information is used for internal purposes only, is not shared or sold. Customers will receive an email from the company after the transaction is complete to confirm the purchase. Customers may receive other emails from the company, but only about their order details, and UPS tracking.
In The Light Urns is an accredited company. We meet the highest standards set by the BBB.
Click the link above for our ratings with the Better Business Bureau.
Easy Pay: Lay-a-way your own purchase
Easy Pay offers an easy payment plan for urns, keepsakes or any other purchases totaling over $200.00. Call our toll free number: 800-757-3488 to order, then make arrangements for a payment schedule that suits your needs. Upon the final payment your purchase will be shipped to you. This can be helpful to anyone who has their loved one's cremains in their home and have not been able to make their urn purchase. For complete details call 800-757-3488.
Please keep in mind, the site and its contents shown here is copyrighted and is shown for display purposes only. No part can be reproduced, copied or used in any way without the express written consent of In The Light Urns. This policy includes images, text, video, and all product ideas.