Lifetime Warranty ~ Return Policy

In The Light Urns is America's only Lifetime Warranty Urn company. A 100% Satisfaction Guarantee is promised on all urns, keepsakes, and jewelry.

If the urn has arrived and you decide you do not want it for whatever reason, return it to our address below. Include a copy of your original invoice that was emailed to you. You will receive a refund for the sale price minus a 15% restocking or $10.00, whichever is greater.

Refunds can take up to two weeks. Terms and conditions apply for our Lifetime Warranty, please call for details.

Our staff takes great care to be sure that each order is inspected and packed well, as we pass your order into the hands of the United States Postal Service or UPS for delivery.

Tracking is sent to the email address on your order. Occasionally an item can arrive damaged. If this happens contact us at In The Light Urns immediately, and we will arrange for a new urn to be shipped to you.

Engraved and custom urns cannot be returned.

Please ship returns to:

In The Light Urns
9716 W. Grove Ave.
Visalia, CA 93291 USA

Customer Satisfaction can be assured through good communication.Please call, email, or Contact Us if you have any thoughts or questions about a purchase.