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In The Light Urns Store

Hello, this is Susan Fraser.

First I want to say how very sorry I am that you had to experience the loss of your loved one. We want our customers to know that we care, and do what we do every day with a real compassion for their incredible situations. Over many years, my husband Rick and I, have pulled together a great group of individuals. Each person knows the stress that our customers are under. Their circumstances are often devastating, and we try to make this necessary purchase as easy as possible.

We feel fortunate that for the last 4 of our 12 years as a company, we have been located in "The Barn", along with two cats named Audio and Olive. They prefer to be right in front of someone's computer monitor, require a pet from time to time, and have a positive effect on the group. The barn, and the cats and the people of course, provide a calming place to start work each day.

We also have monthly instruction for all employees, to further learn how to help our customers and relieve any worries or concerns they may have. These instructional meetings teach us how to cope with the stress of our work, and how to release the stress after a long day and also, not bring it home to our loved ones. Each one of us benefits from this instruction. So know that we are here to help and understand that losing someone is the most difficult experience a person can have. While we play a small part, we hope that the experience of buying that last gift from us, is as easy as possible. We are most definitely very sorry, that you have had to experience this loss. We wish you the best in future, and remember to take care of yourself in the road to healing from your loss.

 

Our Dedicated Team in Three Rivers, California.

Susan Fraser
CEO


Tyler Fraser
Wholesale Division Manager


Krystal Cassano
Graphic Designer




Derek Nelson
Lead Engraver all Disciplines


Erica Cassano
Motion Graphics Lead & Prepress Manager


Sarah Strauch
Fulfillment


Rick Fraser
COO



Tami Hendrex
Warehouse Manager


 Gabriella Martinez
Shipping Services


Andrew Parham
Precision Engraver all Disciplines



 Amber McKown
Customer Services & Social Media Manager


Evan Smith
Fulfillment & Engraving


 



Who We Are:

We are a family owned cremation urn company and a leader in our profession; we have pioneered dozens of products through research and development. In the Light Urns is one of the most unique cremation urn companies today. We want our clients to have quality choices so that they are completely satisfied with their purchase.

We had been asked again and again for many personalized types of urns which were not previously available. Many, we developed because we knew that when remembering someone, it is invaluable to have meaningful life experiences behind their final resting place. We are always looking for new ways to offer loving and comforting resting places for your loved one. If you have a request or suggestions, please contact us.

Our Story

After many experiences working with grieving women and men, at In The Light Urns, and after a short chain of events, I feel I would like to share with those who come to our site looking for urns, what the story is, behind the company at In The Light Urns.

In The Light Urns started about 6 years after the death of our oldest son Ryan. He passed away at 14 years of age, of natural causes, on Mother's Day in 1995. This of course, was the most difficult time in our lives, for myself, my husband and our younger son. There was no warning and we lost our boy in an instant. This is how death comes and how many of us have to deal with it.

For those who have had time with a dying loved one due to illness, there is time afforded for closure. This may be good for both the family and the one who is passing. Of course we didn't experience this and we know a sudden death was just as hard on our son who left us. Leaving so young and believing he will live to be an adult with a family, is a tragedy. For those left behind, life will never be the same, and loss is an emotion that is there, just under the surface of everyday life, for a lifetime.

No matter how a loved one has passed, we know many of those on our website everyday have these same feeling of grief, loss, even guilt over being here, while their loved one is gone. We do understand about these feelings and know that last gift, that last purchase that you can ever make for your loved one, needs to be something really special, something representative of the life they lived. A fitting and lovely memorial. The last gift . . . the last offering of love.

In The Light Urns had become a company, but how did it find its name? Well, the name is representative of how we would want our loved ones to enjoy their new adventure of passing and afterlife. Light is a place of safety, comfort, love and happiness . . . which we hope is death. And so, In The Light Urns found its name.

We hope you can find the perfect urn or that last gift, where ever that may be, for your loved one. And we hope that your loved one has found "light" and keeps your love in their afterlife adventure. Our best to you. We hope grieving is short for you and them, and that you find comfort in the love that you shared.

Sincerely,
Susan Fraser
Founder