Lifetime Warranty ~ Return Policy
In The Light Urns is America's only Lifetime Warranty Urn company. A 100% Guarantee is promised on all urns, keepsakes and jewelry. If the urn has arrived and you decide you do not want it for whatever reason, return it to our address below, include a copy of your original invoice that was emailed to you and you will receive a full refund. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect.
Our staff takes great care to be sure that each order is inspected and packed well, as we pass your order into the hands of the United States Postal Service or UPS for delivery. Tracking is sent to the email address on your order. Occasionally an item can arrived damaged. If this happens contact us at In The Light Urns immediately, and we will arrange for a new urn to be shipped to you.
Please ship returns to:
In The Light Urns
40838 Sierra Drive
Three Rivers, CA 93271 USA
Customer Satisfaction can be assured through good communication. Please call or email us Contact Us if you have any thoughts or questions regarding any urn or keepsake.
In The Light Urns is an accredited company. We meet the highest standards set by the BBB.
Click the link above for our ratings with the Better Business Bureau.