What We're Doing to Stay Safe During COVID-19

Susan Fraser
Submitted by Susan Fraser on Thu, 03/19/2020 - 16:58


COVID-19 - In The Light Urns Inc.

SHIPPING WITH CARE ~ Call us if you have any questions at (800) 757-3488

We at In The Light Urns have paid close attention to the developments concerning COVID-19 that is a novel coronavirus. We would like to take this opportunity to share with you our efforts to keep our employees and our customers safe. While evidence suggests that the likelihood of viral transmission via a package is quite low, we want to assure you that we are taking all necessary precautions at this time.

As part of our dedication to delivering safe and trusted memorials, we are conscientiously looking for ways to maintain the safety of our workspaces and the health of our employees. We understand that our customers often come to us in their greatest hour of need, and we have established safe sanitizing practices to ensure that every package you receive from us meets all your expectations.

Currently, we are following OSHA for the preparation of our working environment CDC guidelines for the safe and sanitary creation and customization of our cremation urns and memorial products, as well as packaging and shipping.

For asymptomatic people who have no reason to believe they may have been exposed to COVID-19 there is this:
“Most of the people who were thought to be asymptomatic aren’t truly asymptomatic,” said a doctor from the World Health Organization (WHO). “When we interviewed them, most said, actually I didn’t feel well but I didn’t think it was an important thing to mention. I had a low-grade temperature or aches, but I didn’t think that counted.”
So asymptomatic or not COVID-19 carriers are out there and to be sure the only true way is a blood test.

So in the meantime:

Guidelines Include

  • Reducing congregating in groups larger than 10 people.
  • Practicing social distancing, which means keeping at least six feet apart.
  • Diligent use of hand-washing with soap for a minimum of 20 seconds.
  • Where hand-washing is not available, the use of a hand sanitizer with an alcohol content greater than 60 percent.
  • Reducing personal contact with eyes, mouth, and face.
  • Coughing or sneezing into an elbow followed promptly by proper hand-washing.

We have implemented additional sanitation practices for all our workspaces, including wiping down tables, engraving equipment, printers, communal areas, keyboards, screens, and tools on a regular basis.

As an added precaution and out of concern for our valued employees, we provide updated information about the symptoms and spread of COVID-19, particularly as it relates to our California location and the essential work we do here. To help decrease the likelihood of transmission, we have encouraged our employees to:

  • Pay attention to symptoms including fever, dry cough, and respiratory difficulties.
  • Stay home if they feel sick.
  • Alert us to possible exposure to COVID-19.
  • Since the virus can remain dormant in a person for up to two weeks before showing symptoms, we are following CDC recommendations. If anyone believes they have been exposed to COVID-19, they are instructed to seek testing, monitor symptoms, and self-quarantine for at least 14 days.

As we prepare your order, we are taking the greatest care to confirm that every step maintains this attention to cleanliness. This means sanitizing the area before working on each stage of development, from the initial design to when your purchase is packaged for shipping. Besides the natural scent of the materials for our urns (e.g. handcrafted wood), customers may notice a slight odor of the sanitization products we use throughout the process. But rest assure we wipe down everything before shipping.

FedEx has verified to be an essential partner with us while we all go through this event and we'll all continue to monitor the impact of COVID-19 as time moves on. You can stay connected with service updates.

One question we have been asked that is worth talking about is if it is safe to receive a package from an area where COVID-19 has been reported?

That answer is "YES" so says the World Health Organization"

"The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low"

While we monitor the development of this virus across the world, we understand that our customers and our employees are most important to our success as a business. If you have concerns or questions about our products or our shipping process, do not hesitate to call us at (800) 757-3488

You can find facts and the latest information on the virus at the WHO’s and the CDC’s websites.

Susan Fraser 
In The Light Urns Inc.


UPDATE April 1, 2020

In The Light Urns, Inc is considered a Death Care Professional and a member of the essential funeral services infrastructure which includes, but is not limited to: manufacture, and supply chain components. While this is not mandated In The Light Urns, Inc is a manufacturer of cremation urns and other memorialization products exclusively for online consumers and B2B funeral homes that must remain in a position to aid during the COVID-19 Response.

Supporting our Employees

In response to the prevailing situation, we’ve put into operation a business contingency plan — in which we look at all areas of our business operation to determine who needs to be on-site or not. We have taken actions to make sure to continue the fast service and superior quality to our customers. Please be assured; we will continue to do so.

First and foremost, our plan aims to ensure the health and safety of our employees, so we can continue to deliver and support the products you need and on time. 

Considering the most up to date reports and proclamations from the World Health Organization (WHO) and Centers for Disease Control, Prevention (CDC), and Governments we have decided to have employees who can perform their jobs virtually, to work from home until further notice. We’ve also offered to expand sick leave for our employees should they need it.

These precautionary measures have been taken so as not to further the spread of this pandemic and to support our employees in this challenging time. No less to ensure we maintain our ability to serve you, our customers.

Last revised: April 15, 2020

  • Workers performing mortuary services, including funeral homes, crematoriums, and cemetery workers.
  • Workers who coordinate with other organizations to ensure the proper recovery, handling, identification, transportation, tracking, storage, and disposal of human remains and personal effects; certify cause of death; and facilitate access to behavioral health services to the family members, responders, and survivors of an incident.

In The Light Urns Inc. is open and completing orders with free shipping and expedited shipping available.

Last revised: May 7, 2020

Governor issues Report Card on the state’s progress in fighting COVID-19

Governor’s Report Card indicates California will be prepared to move into the early phase of Stage 2 of reopening this Friday, May 8 

Stage 2 allows gradual reopening of lower-risk workplaces with adaptations including bookstores, clothing stores, florists and sporting goods stores, with modifications 

Governor also announces a new framework to allow counties to move more quickly through Stage 2 if they attest that they meet the state’s readiness criteria 

In The Light Urns Inc is currently following the laws of the State and CDC recommendations.

For more information about California re-opening please click HERE

Or for more CDC guidance:



Last revised: June 24, 2020

Since Monday, June 22, 2020, We all have been wearing masks inside our facility.

Inconveniences for some, however we feel this the best way to help slow the numbers as they rise around us. 

There is no ironclad way to prevent the spread of COVID-19 but we know that it can be mitigated by wearing a mask.

While there are no guidelines for inside the workplace in California or nationally, we have decided to wear masks while in the building to help prevent transmission to others. Science tells us wearing a mask along with things we have been doing in the work place, are the best prevention available.  These include keeping hands and surfaces clean, and social distancing.

"If we lower the likelihood of one person’s infecting another, the impact is exponential, so even a small reduction in those odds results in a huge decrease in the prevention of getting the virus. Luckily, blocking transmission outward at the source is much easier. It can be accomplished with something as simple as a cloth mask." The Atlantic