Smokey Mountain Poem Urn

We know that when you order a memorial, timing matters. We ship quickly, keep you informed at every step, and offer free standard shipping within the United States. Below is everything you need to know about how and when your order will arrive.

Free Standard Shipping (USA)

All orders shipped within the United States qualify for free standard shipping. Standard orders typically arrive 7–10 business days after your order is made. Deliveries occur on business days only (Monday–Friday, excluding holidays).

Engraving does not delay your order. Because our expert engravers work in-house, personalized name plates and engraved urns ship on the same schedule as non-engraved items.

Order Processing & Cutoff Times

Any in-stock U.S. order placed by 10:00 AM PST ships the same business day. Orders placed after 10:00 AM PST ship the next business day. Orders are processed and shipped Monday through Friday, excluding holidays.

Express Shipping Options

For time-sensitive deliveries, we offer Four Expedited Options at checkout:

• Next Day Air Saver
• 2-Day Air
• 3-Day Air
• 5-Day Air

Expedited shipping rates are calculated and shown at checkout. The same 10:00 AM PST cutoff applies: express orders placed by 10:00 AM PST ship the same business day.

Saturday delivery may be available in some areas. Because it must be arranged manually, it is offered by phone only — please call us at (800) 757-3488 to request it before placing your order.

Custom & Made-to-Order Items

Fully customized items — such as 3D-printed and laser-engraved urns — are made to order and require a longer production window. Work begins after we finalize the design with you, and our team stays in contact throughout the process. For a timeline or a custom quote, please call us at (800) 757-3488.

Order Tracking

A tracking number is emailed to you as soon as your order ships. You can also check your order status anytime at inthelighturns.com/shippingtracking. If you have a time-critical delivery, contact us and we'll do everything we can to help.

International Shipping

Yes — we ship to many countries outside the United States. International shipping fees and delivery times vary by destination and are calculated at checkout.

Customs duties, import taxes, and other fees charged by the destination country are the responsibility of the customer and are not included in your order total or shipping charge. These fees are set and collected by your local customs authority; please check with them if you have questions about potential charges before ordering.

Damaged in Transit

If your order arrives damaged, please contact us right away — within 7 days of delivery — with a photo of the damage, and we will arrange a replacement promptly. (See our Refund Policy for full details on damaged and defective items.)

Questions?

We're here to help, 7 days a week.

In The Light Urns Inc.
Phone: (800) 757-3488
Email: [email protected]
Address: 7143 West Pershing Court, Visalia, CA 93291