Frequently Asked Questions

Do You Ship Outside of the USA?

We are now offering delivery to many different countries. The shipping fees will vary, as will the delivery time. You can rest assured that we will get your order to you as quickly as possible.

Orders from Canada

Our customers ordering from Canada are able to make a purchase and request shipping through our website. The order will be processed in U.S. dollars, so you should be aware of the difference in cost after the exchange rate. Orders to Canada are not eligible for free shipping, due to the additional charges related to international shipments. Additionally, you should expect duty charges from your government.

Other International Orders

If you wish to order one of our urns and have it shipped to a country other than the U.S. or Canada, we provide two methods of secure purchase and arrangement for shipping. You may contact us through the “LIVE CHAT” link available on the upper-right corner of our site. The SSL Secured indicator shows that your information is secured during the entire process. You may choose to pay through PayPal or by credit card. If you prefer, you can send your order to us via email.

The shipping charges vary based on the size of the package and the destination country. If your order is being shipped to Australia or the United Kingdom, we may expect 65.00 to 95.00USD in shipping fees for an adult-sized urn. Jewelry, keepsakes, and baby urns can be anywhere from 25.00 to 35.00USD. After the packages are shipped, we will contact you with tracking information so you may estimate a delivery date.

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In The Light Urns BBB Business Review