Frequently Asked Questions

How soon can I get my urn?

Our goal is for you to receive your order as soon as possible after you place it. With a variety of shipping options available, you can select the arrangement that works best for your family.

Standard & Express Shipping Policies

All orders placed in the United States can receive free shipping. Engraving does not delay the order’s shipment. If you select free shipping, you can expect the package to arrive 7-10 business days after the order is complete. Deliveries will arrive on business days only.

We offer a number of expedited shipping options if you need your order more quickly. You may select Next Day Air Saver, 2-Day Air and 3-Day Air shipping. Any U.S. order placed by 12:00 noon PST, will be shipped on the same day. If the order is placed after 12:00 noon PST, it will be shipped the next day.  All orders deliver on business days only You might be eligible for Saturday delivery, but you must call us to request this option, as it is only available by phone.

Special Orders

In The Light Urns creates hundreds of custom urns each year. Once our staff receives the relevant information (e.g. design choices, images), we will start your order immediately. Custom urns are what we do best, including 3-D printing, laser printing, as well as custom sizes.

Free & Express Shipping Free & Express Shippings

You can rely on us to ship your order quickly. Please call (800) 757-3488 to get your custom urn quote today.

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