Frequently Asked Questions

Where do I contact you and follow up after I received the urn?

We want you to be satisfied with your purchase and every stage of the process. At any point in time during or after your purchase, we are happy to talk with you about any concerns you may have. Give us a call at (800) 757-3488 with questions about the ordering process, the status of your order or the urn you have received. If you contact us outside of business hours, leave a message and a member of our customer service team will return your call as soon as possible. You can also send us a fax at (866) 440-3156.

We have several online communication tools available to you, as well. Contact us directly on our website. We also respond to messages on Facebook and other forms of social media.

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Our Mailing Address:
In The Light Urns
9716 W. Grove Ave.
Visalia, CA 93291

In The Light Urns BBB Business Review