International Safe Shopping
How to Order Internationally - LIVE CHAT/Email
USA and Canadian customers can purchase on-line in US Dollars.
Other international customers have two ways to make your choices and pay for your order.
1. You can click on the LIVE CHAT button, top right corner of each page and place your order here with a company representative through a 100% secure connection; see the Security Lock bottom right of the opened window. The SSL Secured indicator is there as well. You can pay through PayPal or by credit card once the order is completed and shipping fees and total are calculated.
In The Light Urns
9716 W. Grove Ave
Visalia, CA 93291 USA
Our staff takes great care to be sure each order is inspected and packed well, as this is where we have passed your order into the hands of the USPS or UPS for your delivery. Tracking is sent to the email address on the order.
Please do not forget that duty may be a required fee to customs in your country. We have no control over what is charged for duty and expect our clients to know what to expect. If your order is being shipped to Australia or the UK we may expect 75.00 to 95.00USD shipping fees for an adult sized urn. Jewelry and keepsakes can be anywhere from 25.00 to 40.00USD and baby urns 45.00 to 50.00USD. Two adult urns or art urns can run 180.00 to 200.00USD. If we are shipping from more than one location in the USA, we often have these items shipped to us for export together, from the USA. You will be contacted and fully aware of how your package will ship, so you can gauge the time in which you will receive it. There is no free shipping outside the continental USA.
For safe and secure shopping, our site is checked daily for its security and is a Google Trusted Store. Click on the link at the bottom right of the page for more information. Our website is scanned and is secure for any harmful elements by Norton SECURED powered by VeriSign. On your check-out you will see the browser bar, turn green to show we are safe and secure while taking your purchase, another Norton safety feature. And finally our SSL Certificate is with VeriSign, to support a secure connection to Authorize.net, our gateway. If you have questions about safe shopping, contact us at 800-757-3488. Your purchase of urns and keepsakes through our 100% secure dedicated server will be billed on your bank or credit card statement as coming from: In The Light Urns.
Customer information is used for internal purposes only, is not shared or sold. Customers will receive an email from the company after the transaction is complete to confirm the purchase. Customers may receive other emails from the company, but only about their order details and that is all.
In The Light Urns is an accredited company. We meet the highest standards set by the BBB.
Click the link above for our ratings with the Better Business Bureau.
Lifetime Warranty ~ Return Policy
In The Light Urns has a 100% SATISFACTION GUARANTEE on all items sold: urns, keepsakes and jewelry. If the item has arrived and you decide you do not want the item for whatever reason, return it to our address below, include a copy of your original invoice that was emailed to you and you will receive a refund for the purchase price minus a 15% restocking or $10.00, whichever is greater. Our staff takes great care to be sure each order is inspected and packed well, as we have pass your order into the hands of the USPS or UPS for delivery. Tracking is sent to the email address on the order. Occasionally an item can arrived damaged. If this happens contact us at In The Light Urns immediately, and we will arrange for a new urn to be shipped to you.
Engraved and custom urns cannot be returned.
Please ship returns to:
In The Light Urns
9716 W. Grove Ave.
Visalia, CA 93291
Customer Satisfaction can be assured through good communication. Please Live Chat, email us, or Contact Us if you have any thoughts or questions regarding any urn or keepsake.