Free Shipping & Safe Shopping
What happens after you place your order & Free Shipping?
The Monday through Friday daily cut off is 12:00 noon Pacific Standard Time. All orders placed in the USA are offered FREE SHIPPING by FED-EX or UPS GROUND, or by the US Postal Service. Express shipping such as; NEXT DAY AIR SAVER, 2 DAY AIR and 3 DAY AIR shipping is available at the check-out. Most urns ship from our location in California, but sometimes we ship from other locations within the USA.
Your order will deliver within 7-10 Business Days when you choose Free Shipping. For express orders, you need to order before 12:00 PST for Next Day Air, 2 and 3 Day Air and your package will ship the same day. If you order after 12:00 noon PST, it will ship the next day.
Express shipping does not deliver on Saturdays or Sundays.
Saturday delivery may be available to you, but you must call in that request.
We follow UPS delivery shipping guide lines. If you have any questions about your delivery day, please call immediately at 800-757-3488.
Canadian customers will be charged a fee for shipping, and in most cases you can choose Ground or Faster Shipping.
Engraving & Shipping Times
If you have purchased an urn or name plate that requires engraving, it will be engraved here at our location in CA. Often, we call customers as soon as the order arrives if we have a question about their engraving request. Sometimes customers are concerned with number of lines and characters we can engrave. Since we do all our own engraving, we can accommodate most requirements with a name, dates and the sentiments on the front.
You can contact us 7 days a week by telephone or email and get someone to help with your order. Live CHAT is available Monday through Friday. California residents can expect to pay sales tax at 8.5%, as required by CA state law.
Our staff takes great care to be sure each order is inspected and packed well, as we have pass your order into the hands of the USPS, FED-EX or UPS for delivery. Tracking is sent to the email address on the order.
For safe and secure shopping, our site is checked daily for its security and is a Google Trusted Store. Click on the link at the bottom right of the page for more information. Our website is scanned and is secure for any harmful elements by Norton SECURED powered by VeriSign. On your check-out you will see the browser bar, turn green to show we are safe and secure while taking your purchase, another Norton safety feature. And finally our SSL Certificate is with VeriSign, to support a secure connection to Authorize.net, our gateway. If you have questions about safe shopping, contact us at 800-757-3488. Your purchase of urns and keepsakes through our 100% secure dedicated server will be billed on your bank or credit card statement as coming from: In The Light Urns.
Information You have provided to us through urn engraving requests and images
Our website takes images and creates videos from real orders placed with us, if you do not want us to use these or if you see that a video has already been created from another order, most likely your urn will not be used for this reason. We have had many positive comments from customers they like the video, enjoy seeing their loved one's urn and can go to it from time to time. However, we may change it, so safe to your computer, as we will not archive videos, thank you.
Customer information is used for internal purposes only, is not shared or sold. Customers will receive an email from the company after the transaction is complete to confirm the purchase. Customers may receive other emails from the company, but only about their order details, and UPS tracking.
In The Light Urns is an accredited company. We meet the highest standards set by the BBB.
Click the link above for our ratings with the Better Business Bureau.
Easy Pay: Lay-a-way your own purchase
Easy Pay offers an easy payment plan for urns, keepsakes or any other purchases totaling over $200.00. Call our toll free number: 800-757-3488 to order, then make arrangements for a payment schedule that suits your needs. Upon the final payment your purchase will be shipped to you. This can be helpful to anyone who has their loved one's cremains in their home and have not been able to make their urn purchase. For complete details call 800-757-3488.
Please keep in mind, the site and its contents shown here is copyrighted and is shown for display purposes only. No part can be reproduced, copied or used in any way without the express written consent of In The Light Urns. This policy includes images, text, video, and all product ideas.