Lifetime Warranty ~ Return Policy

In The Light Urns is America's only Lifetime Warranty Urn company. In The Light Urns has a 100% SATISFACTION GUARANTEE on all items sold: urns, keepsakes and jewelry. If the item has arrived and you decide you do not want the item for whatever reason, return it to our address below, include a copy of your original invoice that was emailed to you and you will receive a refund for the purchase price minus a 15% restocking or $10.00, whichever is greater. Engraved and custom urns cannot be returned. 

Our staff takes great care to be sure that each order is inspected and packed well, as we pass your order into the hands of the United States Postal Service or UPS for delivery. Tracking is sent to the email address on your order. Occasionally an item can arrived damaged. If this happens contact us at In The Light Urns immediately, and we will arrange for a new urn to be shipped to you.

Please ship returns to:

In The Light Urns
9716 W. Grove Ave.
Visalia, CA 93291 USA

Customer Satisfaction can be assured through good communication. Please call or email us Contact Us if you have any thoughts or questions regarding any urn or keepsake.


Better Business Bureau

In The Light Urns is an accredited company.  We meet the highest standards set by the BBB.
Click the link above for our ratings with the Better Business Bureau.